IINewsletters - Subscription FAQ

• How do I change the delivery address of my subscription?
  A: You can change your subscription online under "Manage My Account" or call our client services team at 1-800-715-9195
  
  
• How do I order a back issue?
  A: Please contact Customer Service at 1-800-715-9195 or 212-224-3800
  
  
• What do I get as part of my subscription?
  A: All newsletter subscriptions include delivery of the newsletter every Monday, complete web access, plus breaking news updates sent by email. We also offer the newsletter online Friday in pdf form as a extra benefit to paid subscribers. In addition, there are complete issues archives online for paid subscribers.
  
  
• What is a site / group license?
  A: We offer CAP deals (Corporate Access Program) to select accounts. Deals typically include a percentage of print copies of the newletters with a larger percentage of members of the deal receiving web access either through standard UID/PW set-up or higher end IPAccess right through the clients intranet. Please contact Dan Lalor, Director of Sales at 212.224.3045 for further information.
  
  
• Can I photocopy an article?
  A: It is against copyright laws to photocopy any content of any publication however we do provide Reprint Services for your convenience. - For bulk quantites of printed reprints, contact Dewey Palmieri at 212-224-3675 or dpalmieri@iijournals.com.
  
  
• I've forgotten my username and password:
  A: Please contact Customer Service at 1-800-715-9195 or 212-224-3800
  
  
• My login is not working
  A: Please contact Customer Service at 1-800-715-9195 or 212-224-3800
  
  
• How can I pay for my subscription?
  A: Please contact Customer Service at 1-800-715-9195 or 212-224-3800
  
  
• What is the current subscription rate?
  A: Please contact Customer Service at 1-800-715-9195 or 212-224-3800
  
  
• Can I buy a multiyear subscription?
  A: Please contact Customer Service at 1-800-715-9195 or 212-224-3800
  
  
• Will I be reminded when my subscription expires?
  A: Yes, we send out renewal notices by mail as well as email alerts letting you know your subscription is about to expire.
  
  
• Is your online payment facility secure?
  A: Yes, you can view that all order pages are secured since they all begin with an "https" prefix.
  
  
• Will my credit card information be stored by you?
  A: We do not store complete credit card information online. We only store the last 5 digits of your account.
  
  
• How do I cancel my subscription?
  A: Please contact Customer Service at 1-800-715-9195 or 212-224-3800
  
  
• How do I unsubscribe from receiving emails from you?
  A: Every email alert we send provides the option to opt out. These opt out options are located at the very bottom of the email alert.
  
  
• What are your privacy rules?
  Please click here to view our terms and conditions
  Then terms and conditions as per normal.
  
  If your query has not been answered by the above, please contact a customer service representative at 1-800-715.9197
  
  Or email us at: customerservice@iinews.com